FAQ's at Lord Crewe Arms Hotel
All you need to know
Behind the scenes during lockdown we have mapped out a route plan for our Crewe home and we want to start by reassuring you with a 'little bit of a list' of what to expect when you come to stay;
Of course, we are adhering to all restrictions and therefore our team are avoiding all close contact where possible, but don’t worry we’ve been working on extra warm 2 metre distant smiles!
1.What if the situation changes again or I need to cancel my stay at short notice?
We recognise that it’s very hard for anyone to make firm commitments for anything at the moment, so for the time being we have reduced our cancellation policy to a mere 24 hours with a commitment to be understanding in all scenarios connected to Covid 19.
2. What new cleaning and safety routines has the Hotel introduced since Covid 19?
We’ve always had a rigorous cleaning and hygiene routine however Steph and our fabulous housekeeping team are stepping it up a notch and you’ll see continuous cleaning around “touch points”- door knobs, handles, in the loos etc… in the main areas of the hotel to keep you and our team safe.
We’ve appointed “cleaning champions” and implemented a “deep cleaning” process in place for bedrooms using the recommended hospital grade cleaning materials.
We’ve all become more familiar with regular hand washing etc… our teams both front and back of house are all adhering to this before, during and after their shifts and to complement this.
It’s worth noting that our teams have designated areas to change both before and after working.
In line with government advice both hotel guests and team members are required to wear a face mask at the hotel in corridors and public areas.
3. How are you ensuring social distancing in the restaurant and around the hotel?
The guest experience looks a little different but we hope we’ve made it simple and easy to follow:
We’ve have limited our guest capacities and introduced a new one way system throughout the main house, a ‘Crewe care’ guide and a lot of hand sanitizer!
We don’t want to appear stand-offish… but we will back away and maintain the 2m social distancing rule… even though we may wish to give you a welcome hug when you arrive!
We’ll drop you an email prior to arrival to get as much information on how you would like to relax during your stay with us to limit face to face interaction – we’ll ask all those things regarding the time you’re likely to arrive, allergies, newspapers etc… so many questions but it means we’ll have it all ready for you.
Check in- will be swift when you arrive and the 2-metre social distance rule will be observed - we’ll make sure you have everything to kick off your relaxing stay in our little bubble in the moors!
Emma, our lovely Head Chef has been keeping her ear close to the ground chasing up all the latest developments around food and safe service – the new normal means we’ll ask that you pour your own wine and water but be on hand if you need anything!
We have limited dining capacity for non-residents, spacing of tables and no vertical drinking at the bar but luckily, we have our back garden and terrace to use also (fingers crossed for a gorgeous summer!)
• Pre-booking is essential as we have reduced table numbers
• Maximum of 6 per table (this is now the legal maximum and all diners must be from the same household or support bubble)
• The bar will now close at 10pm
• Cashless payments only please
• View the menu and book online
We’ve tried to think of everything to keep everyone safe and comfortable so during your stay we encourage guests to use their bedroom loo rather than the public loo… hope you understand…
4. How do I know the team looking after me are not ill?
We are nothing without our wonderful team and their well-being is our top priority therefore we have implemented necessary health checks prior to looking after guests each day – from Kitchen Porter to Receptionists to our Office teams. Face masks are available for our teams to use if they wish although they are not required to wear them unless they're in corridors or public areas.